ICICI Bank iMobile glitch: Online portal raises alert, netizen says sensitive card information visible

Sumanta Mandal, founder of TechnoFino, in a post on social media platform X (formerly known as Twitter), tagged the bank and the Reserve Bank of India (RBI) to urgently address the issue.

“Several users have reported being able to view other customers’ ICICI Bank credit cards on their iMobile Pay app. Since the full card number, expiry date, and CVV are visible on iMobile, and one can manage international transaction settings, it’s easy for someone to misuse another person’s credit card for international transactions,” Mandal wrote.

After multiple users raised alarm, Madal later posted that the bank seemed to have restricted access to credit card information to rectify the issue.

Mint has reached out to ICICI Bank for comment and this story will be updated once they respond.

Glitch Seen Concerning Sensitive Credit Card Details

TechnoFino is an online platform for credit cards and banking products in India, as per its official X account.

In an online post on the platform, Mandal also wrote that the “best option” to protect yourself at present, is to block and replace your card.

“If you can’t do anything, and someone has access to your card, they can change settings on iMobile without OTP or even MPIN. The best option is to block the card and replace it; this will provide some temporary relief,” he said.

Besides Mandal, site user @googley also posted a screenshot of what they claimed were access to “someone else’s Amazon Pay” credit card details.

“I have access to someone else’s Amazon Pay CC due to a security glitch on the iMobile app,” the user wrote, adding: “Although OTP restricts domestic transactions but I can do international transactions using the details from the iMobile app. The app even allows me to enable international transactions in case it has been disabled by the actual user.”

The conscientious user also said they had flagged the issue. “I have already flagged this to the ICICI team they are working on this on priority as multiple customers have reported this. I wanted to alert the community folks too regarding the same,” user Googley added.

What Netizens Have Said

View Full Image

Milestone Alert!
Livemint tops charts as the fastest growing news website in the world 🌏 Click here to know more.

Unlock a world of Benefits! From insightful newsletters to real-time stock tracking, breaking news and a personalized newsfeed – it’s all here, just a click away! Login Now!

Published: 25 Apr 2024, 11:37 AM IST